Order Information: Terms and Policies
IMPORTANT: Charges for your online order will appear as Nouveau Designs Soap Molds on your credit card statement. Mold Market is a division of Nouveau Designs LLC.
This page contains important information about ordering terms and shipping policies. Any order placed with our company (by phone, fax, or the online shopping cart) is acknowledgment and acceptance of these terms.
The online shopping cart is NOT able to calculate shipping on overseas shipments. Shipping cost is manually calculated once order is received.
If paying by PayPal, click here.
WHEN WILL I RECEIVE MY ORDER? Every effort is made to ship orders within 2 business days. This is not always possible during busy seasons (September - December). If you need to receive an order by a certain date, email first to ensure we can accommodate your request. We do not process or ship orders on the weekend.
CATALOG: We do not offer a printed catalog.
BUSINESS HOURS: Monday-Friday, 10 am - 5 pm EST.
PICK UP: As an online business corporation, our warehouse facilities and business operating policies do not allow for order pick-ups.
ORDER MINIMUM: None. However, orders falling below $30.00 in product are charged a $7.50 small order fee. You can easily avoid the small order fee by making sure your order Item Total does not drop below $30.00. If you need to place an order less than $30, please email and we will put you in contact with one of our distributors.
SHIPPING METHODS:
Domestic Orders:
Shipping options include UPS ground or UPS 3-Day Select. Note that 3-Day Select is a premium service based on dimensional weight (box size plus weight) and the online shipping rate shown may not accurately reflect the actual cost charged to your credit card.
We reserve the right to send by US Postal service if it offers a better savings. We ship Postal Flat Rate if items fit the flat rate box size. Three standard sheet molds will generally fit a Flat Rate Box. Flat rate shipping is only available within the US.
Alaska, Hawaii, Puerto Rico Orders:
Ship by Postal Priority Mail. We ship Postal Flat Rate if items fit the flat rate box size.
Canadian Orders:
Ship by UPS Canada Standard. We reserve the right to ship Canada orders by USPS (Postal Service). We will select the shipping method that offers you the best savings. Canadian customers are responsible for any brokerage fees, customs and/or duty taxes that may apply.
Overseas International:
Orders ship by US Postal Priority Mail Service. The shopping cart does not calculate overseas shipping costs. You will be notified by email once your order is received. Because of the additional work international orders entail, there is a $5.00 document handling fee. We do not guarantee delivery dates on any postal shipments. Delivery is based on the estimated delivery timeframe posted on USPS.com web site. On average, it takes 7-14 days to receive international postal shipments. However, delivery can take up to 30 days in some instances.
Customers are responsible for any brokerage fees and duty taxes assessed by your country.
SHIPPING & HANDLING COSTS: Handling fees are $2.25 for the first box and $0.50 for each additional box needed to ship your order. A PDF E-sales receipt is sent when order ships including any additional shipping/handling costs due to multiple boxing, extra UPS handling charges and UPS Rural Route Surcharges. Print this E-receipt. It is your receipt and packing list.
The shipping amount shown during checkout is only an estimated charge generated by the UPS online system. The system is unable to determine and account for multiple boxes, dimensional weights, and certain surcharges. Shipping charges may be higher (or lower) than the online estimate. In most cases, the shipping charges shown are accurate. If we find you have been overcharged in shipping costs, your order total will be adjusted when the order ships.
ADDRESS CORRECTIONS: The customer is responsible for any additional fees charged by UPS for address corrections. The UPS address correction fee is $7.50 per carton. We reserve the right to charge for these fees once we are notified by UPS. Any applicable fees will be charged to the credit card associated with the order.
PLACING AN ORDER : You may place your order online through our secure shopping cart or use one of these additional order options:
1) fax a printout of your online shopping cart order to 1 (810) 750-0306.
2) Print an order form here. Complete and fax to (810) 750-0306.
3) Email your order. Include shipping address, email address, phone number, and payment method. DO NOT INCLUDE credit card information in the email. We will phone you to obtain credit card information.
If you have questions, do not hesitate to contact us by phone at (810) 750-1406. The phone center is available Monday - Friday, 10 AM - 5 PM EST.
SHORTAGES: BE CERTAIN TO SIFT THROUGH THE PACKING MATERIALS IN THE BOX. Some items shift to the bottom of the box during shipping and are almost always found at the bottom of the carton beneath packing material. We employ a two-fold check off system and order shortages are rare. If you believe you have been shorted (and have carefully checked the packing), please email. We must be notified within 3 days of delivery. Failure to notify us in writing (email or fax) within 3-days of delivery nullifies any shortage claims associated with the order in question. Claims of shortages are reviewed and handled on a case by case basis.
INTERNATIONAL (OVERSEAS) ORDERS: The online shopping cart is not able to calculate overseas shipping cost. It will be calculated once the order is received.
Payment for product must be in U.S. Funds. Buyers/customers outside the USA are responsible for all brokerage fees, custom and/or duty taxes that may apply. These costs are over and above the cost of shipping. MoldMarket.com cannot estimate these additional costs. We reserve the right to adjust the shipping estimate shown to cover the actual cost of shipping on any order placed online, by fax, or phone.
WHOLESALE INQUIRIES: Please email us for more information. You can also complete the Wholesale Inquiry Form.
PAYPAL PAYMENT: A Request for Payment email is sent when selecting PayPal as a payment method. Payments must be received within 24-48 hours of our email notification to avoid order cancellation. Click here for more detailed information about paying with PayPal.
DAMAGE CLAIMS: Open cartons immediately to inspect for damage. Damage must be reported to either UPS or MoldMarket.com within 48 hours (of receiving your order) for replacement items to be considered. UPS can be contacted at 1-800-PICK-UPS (domestic customer service) or 1-800-782-7892 (for Canadian customers). A UPS representative will contact our company concerning the damage claim. DO NOT discard the shipping carton or any packing material should you find damage. UPS may need to inspect the carton before approving a damage claim. We cannot replace damaged merchandise if UPS was unable to inspect the carton.
RETURNS: We do not accept returns or make exchanges unless our company is in error. If you are uncertain about a product, please contact us and we will gladly assist with any questions or concerns. Any authorized return is subject to a 15% restocking fee (unless we were at fault) and the customer is responsible for the cost of returning the product. We do not refund any portion of shipping/handling costs. Authorized returns are issued as an online IN-STORE credit. Returned product must be unused and in saleable condition.
CANCELLED ORDERS: No cancellations are granted once an order has shipped. Order cancellations must be submitted in writing (email or fax notification accepted) and are subject to approval.
Approved order cancellations will incur a $5.00 cancellation fee.
REFUSED DELIVERIES: You will be charged the return shipping cost PLUS a 25% restocking fee.
DELIVERY TIME: We can not promise a specific delivery time. Delivery times (example: deliver before 4 pm, or after 3 pm) are out of our control. UPS does have guaranteed delivery times for certain services:
UPS 3-Day Select is guaranteed by end of third business day. UPS does not count the pick-up day when calculating delivery time. Remember, we still must process the order, so 3-Day Select service only applies to delivery. It does not necessarily mean your order will ship the same day as received.
UPS Ground Residential is not guaranteed. Packages ship from our Michigan facility, zip code 48430. Depending on your UPS shipping zone, it can take 1-5 business days.
UPS does not count the day a package is picked up. Business days do not include weekends or major holidays. UPS is closed on major holidays and the day after Thanksgiving. See the time in transit map to determine standard ground delivery time to your state.
TRACKING YOUR PACKAGE: E-mail notification is sent to customers providing a valid email address. This service allows you to track your package from the UPS.com web site. Trying to track a UPS package prior to receiving a shipping notice will result in an error message. Shipments outside the US and Canada will be sent a postal tracking number. Postal shipment can be tracked at USPS.com.